FAQ's

 

Q: HOW DO I CHECK THE STATUS OF MY ORDER?

A: Upon placing your order, please allow 1-2 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email or FaceBook messenger. To get your tracking number, simply send us a message through Facebook or email us at support@offercrash.com and we will have it sent to you. If you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.

 

 Q: HOW CAN I TRACK MY ORDER?

A: We will send you the tracking number of your orders upon placing your orders to the email that you filled down when placing your orders. This email will guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receive that email.

 

 Q: HOW LONG DOES SHIPPING TAKE?

A: Our fulfillment centers are located around the world, and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow 1-3 weeks for domestic orders in the United States. For International orders, please allow 2-5 weeks.

Average Shipping Time

 

Q: WHY DOES SHIPPING TAKE SO LONG?

A: Our prices are significantly lower than our competitors since we have relationships with our suppliers to ship directly to the customer! The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible using Premier Shipping Services including, but not limited to UPS, Fedex, USPS, DHL, ePacket.

 

 Q: I ORDERED TWO PRODUCTS, BUT HAVE RECEIVED ONLY ONE... WHAT's HAPPENING?

A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that we ship items separately in multiple packages. We do this to speed things up. Do not worry, it is quite normal that you receive a product a few days before the other.

 

 Q: DO YOU SHIP INTERNATIONALLY?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

 Q: WILL I BE CHARGED FOR CUSTOMS AND TAXES?

A: The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import duties and taxes and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

 

 Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. Then your credit card information will be purged.

 

 Q: HOW DO I ORDER ON YOUR WEBSITE?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

 

 Q: DOES OFFERCRASH PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us at support@offercrash.com and we'll get it addressed!

 

Q: HOW CAN I GET IN CONTACT WITH YOU?

A: We handle customer service through Facebook Messenger, phone and email. Visit our Facebook Page here to open up a chat with us on Facebook Messenger, or send us an email at support@offercrash.com with any questions or concern that you have.

 

 Q: DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?

A: Visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.

 

 Q: HOW DO I RETURN MY OFFERCRASH.COM PRODUCT?

A: It takes 3 easy steps to complete your return. Please visit our refund policy page for complete details. 

 

 Q: DO YOU OFFER A REFUND ON FREE ITEMS?

A: Refunds are not given on free items. However, replacements are given on items lost while shipping. If this occurs we will send you a replacement free of charge. Just contact our support.

Replacements are sent up to 7-days after receiving your free item if damaged.

Visit our refund policy page for complete details